Returns & Exchanges

-Returns are due 14 days from date of delivery or purchase. Must be unworn, unwashed, no hair or odor, and have tags still attached. For a store credit only. We are not responsible for return shipping costs.

-In store returns/exchanges.  Please bring your bagged items into the store for a return or exchange. Must be within 14 days of purchase or delivery. You will receive your receipt with a store credit issued at the bottom. 

-Store Credits. Store credits are to be used in store only for in store returns. Online returns will receive a gift card via email to be used online or in the store. We DO NOT keep record of store credits. We are not responsible for lost store credit receipts.

-Online returns/exchanges. Please ship your returned items back to our storefront. We will email you with a gift card credit in 1-2 days when we receive your return. To exchange an item you can repurchase the sizes needed (if available) when we process your return and email you a gift card.

Mail Packages to:

Dyecloth 206 Bridge Street Beaver, PA 15009

We are not responsible for lost packages, please contact USPS for that! 

Store credits: We use returns in the form of gift cards via email for online orders. They expire in 1 year. To redeem, enter gift card code at checkout under promo code.

In store returns are given a store credit on the return receipt at the bottom. These CANNOT be used online and we are not responsible for lost store credits or gift cards.

 

Please understand that we are a small business with just one store. Our inventory is quickly rotating and therefore have the 14 day policy with store credit only.

 

All online inventory is taken off the sales floor.

You can return items that are:

• Unworn and unwashed
• Has tags attached
• No odors, stains, tears, etc.
• Free from hair and debris

 

*Jewelry, accessories, leggings, beanies, sale items ,and purses are FINAL SALE*